Finding your way around the administration
How to distinguish a customer profile from administration, choose the correct website or server, and understand why modules may be missing.
On this page
Administration is a work environment for users with an assigned role. Which pages you see depends on your role, the selected site, the license, the enabled modules and, in the case of SCUM, the selected server.
Login
Open Admin login. The internal administrator uses his central admin account. A licensed customer will use an enabled social login and will only receive server-restricted access that belongs to their service.
The public customer profile and the administrator profile are two different identities. Always mention which section you are in when solving a problem.
Check the context before each change
- Check the name of the selected website in the header.
- For SCUM pages, also verify the selected server.
- In the left menu, open the module that owns the given function.
- In the form, check the language card, record name and active status.
- Only then save or publish the change.
Switching a website or server does not in itself change the data. It only changes the context in which other screens and actions will be executed.
Why is the menu item missing
- the module is not enabled for the selected website,
- your role does not have the right to open the page,
- the license or assignment does not cover the selected server,
- the feature requires a ready NODERAgent or another capability,
- the page is internal and is intentionally not displayed to the customer administrator.
Manually entering a URL will not grant additional authorization. If your contract or license should include the feature, create ticket with the name of the module, website and server.
Saved, published and executed
| Status | What it means |
|---|---|
| Saved | Form accepted values; it doesn't have to change public or game state yet. |
| Draft | The change is ready for review, but the public still sees the last published version. |
| Queued | The request is waiting to be processed; the result is not yet confirmed. |
| Successful | The function owner confirmed the final result. |
Safe conflict resolution
If the system reports that the record has been changed by another editor in the meantime, it will not overwrite the newer version. Copy your own text, refresh the page and compare the differences. Do not repeat a destructive or timeout operation without checking.
What to mention to support
Send the name of the page, the selected website and server, the approximate time, what you wanted to do and the exact wording of the message. Do not send password, OAuth code, activation code, webhook URL or server secrets.