How to create and track a ticket
How to choose a category, prepare evidence, submit a ticket securely, and continue a private conversation.
On this page
A ticket is a private conversation with Nodera Support. Use it for a problem with your account, order, NODERAgent, hosting or assigned service. Solve one related topic in one ticket so that the team can see the whole process.
Creating a ticket
- Open Support.
- Select the category that best describes the problem.
- Enter a specific subject of at least 5 characters.
- Check name and contact email; optionally add Discord.
- If the category requires proof, insert a secure link.
- In the message, describe the expected result, the steps taken and what happened.
- After sending, save the displayed reference starting with
NODERA-safely.
The message can have a maximum of 5,000 characters. The form uses the e-mail from the Profile when the account is logged in. If it is not verified, please complete email verification first.
What to write so that the problem can be verified
- name of the service, page or module,
- selected website or SCUM server,
- approximate date and time,
- exact text of the error,
- steps after which the problem appears,
- whether the behavior is repeated and whether other users can see it.
Evidence and Privacy
The image or log should only show what support needs. Hide tokens, passwords, email verification links, URL webhooks, payment information, foreign identities and unnecessary coordinates. Some categories require proof compulsorily and the form will indicate this.
Follow up and reply
On the same page, in the section of existing ticket, enter your reference. You will see public status and communication; internal support notes are not displayed to the customer. You can reply to an open ticket; for a closed or rejected ticket, read the final message.
| Status | Meaning |
|---|---|
| Open | The ticket has been accepted and is waiting for the first review. |
| In resolution | Support is reviewing the incident. |
| Answered | A response is available; you may need to provide more information. |
| Closed / rejected | Communication ended; the reason is in the last answer. |
The ticket reference acts as a private key to its contents. Do not publish it or the entire lookup link.
Current example
As of 1 September 2026, Nodera Support had 10 active customer categories. The form can therefore change the required fields according to the selected topic, for example request proof. Always follow the current form.
When the form fails
First copy the text you have entered. Then read the message, refresh the page and retry the request only once. If the ticket system is marked as unavailable, use Contact. Placing an e-mail in the queue does not mean its immediate delivery, so follow the reference displayed on the page.